Frequently Asked Questions
How do I place my order?
You may place an order by sending a message on WhatsApp or sending an email to us or by filling in the contact form on our website. Alternatively, You may also place an order through several popular online food delivery apps like Zomato, Swiggy and Uber eats
What payment methods do you accept?
We offer a variety of convenient payment options to make your shopping experience as smooth as possible. You can choose from the following methods: (1) Credit and Debit Cards – Visa and MasterCard (2) Digital Wallets: Google Pay and Amazon Pay (3) UPI (Unified Payments Interface) – BHIM, Google Pay, PhonePe and Paytm (4) Bank Transfers:NEFT (National Electronic Funds Transfer), RTGS (Real Time Gross Settlement) and IMPS (Immediate Payment Service) (5) Net Banking: Available from major banks.
How long does it take for my order to arrive?
We understand the anticipation of receiving your delicious sweets! Orders within Mumbai are delivered within 24 – 48 hours, and Other state orders are delivered in 3 – 4 working days.Food delivery partners like Swiggy, Zomato and Uber eats will provide the delivery schedule once you place order on their app
How will I get confirmation that my orderis placed successfully ?
You will receive an email and WhatsApp message with order confirmation details once the order is place with us
How will I receive my Order?
We will ship your product to your mentioned shipping address. We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition. For sweet orders placed through partner apps like Swiggy, Zomato and Uber eats, please refer to their respective terms and policies mentioned on their app and website
How do I cancel my order from thesweettooth.co.in ?
To cancel your order, Please contact our customer delight team by writing to care@oorla.com to cancel the order and get refund your payment. All orders should be cancelled within 3 hours from the time of ordering. Order once shipped cannot be cancelled. Cancellation requests should be initiated within 3 hours of placing the order. A full refund will be provided to the customer if we receive the request within 3 hours of the order
Do you accept bulk orders?
Yes, we do accept bulk orders for parties, corporate events, and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at support@thesweettooth.co.in with your requirements
Call Us
(255) 352-6258